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Welcome to your new home!
At 4U Homes, we are committed to ensuring that your homeownership experience is exceptional. Our warranty team is ready to support you in maintaining the quality of your new home. We offer a comprehensive warranty for your home, including structural coverage and coverage of selected components. Our mission is to act efficiently and quickly to resolve any issues that may arise during the coverage period.
We provide the quality and responsiveness that you expect. Your satisfaction is our top priority, and we take full responsibility for that. We offer a structural warranty and a one-year warranty on most other components. If you are ever dissatisfied with the performance of your home, we want to know. Our continuous improvement process relies on your feedback.
Although our homes are built to the highest quality standards, we understand that repairs may occasionally be necessary during the warranty period. Our commitment is to ensure that the covered services are completed quickly and that you are completely satisfied.
Thank you for choosing 4U Homes.
1. Review the Emergency Information Document
This document contains crucial information about what to do in the event of an emergency. It provides guidelines on what is considered an emergency and provides detailed steps for dealing with common problems that may arise in your home, such as power outages, air conditioning failures, and water leaks.
2. List of Items Not Covered by Our Warranty
Please review the list of items not covered by our warranty unless documented during the pre-closing inspection.
Also, please note: - Service Fee: To initiate a warranty service request, please be aware that a service fee of $190 will apply under the following conditions: If, after inspection, it is determined that the service request was not covered by the warranty based on the terms of your home warranty, the service fee will be your responsibility.
Item | Descrição |
|---|---|
Home appliances | Dents, scratches or stains (covered by manufacturer's warranty; warranty claims must be made directly to the manufacturer). |
Structural Integrity and Settlement Cracks | Cracks in stucco, drywall and other structural elements (considered maintenance by the owner). |
Coverage | Damage to shingles and roof structures was not reported during the pre-closure. |
HVAC | Problems caused by lack of regular maintenance, such as not changing filters regularly, or improper use of the system, including incorrect thermostat settings. |
Electrical | Damage to electrical systems caused by power surges or external factors beyond the builder's control. |
Plumbing blockages | Clogs caused by improper use of plumbing systems, such as flushing items that are not allowed to be flushed down the toilet. |
Doors, Windows and Garage Doors | Scratches, dents and finish problems on doors, windows and garage doors. |
Walls, ceilings and floors | Chips, scratches, cracks and discoloration on walls, ceilings, tile floors and wood floors. |
Cabinets and countertops | Scratches, chips, dents, stains, seams and finish issues on cabinets and countertops. |
Swimming pools | Damage or problems not reported during pre-closing inspections. |
Glass and Mirrors | Breakage, cracks and scratches. |
Pest Damage | Any damage caused by rodents, ants, cockroaches or other pests (except termites). |
Paint Touch-Ups | Any paint touch-ups should be addressed during the pre-closing inspection. |
Leaks | Leaks caused by clogged gutters, downpipes, slope changes, drainage around the house, or leaks caused by hurricanes or high wind storms. |
Structural Movement | Small settlements in the house or small cracks in the foundation that do not affect the structural integrity. |
Negligence or Improper Maintenance | Any damage caused or aggravated by negligence, inadequate maintenance or intentional/improper operation by anyone other than the Builder or its agents/subcontractors. |
Changes in Residence | Damage caused by alterations, modifications or additions made to the home after the Limited Warranty start date by anyone other than the Builder or its agents/subcontractors. |
Item | Descrição |
|---|---|
Home appliances | Dents, scratches or stains (covered by manufacturer's warranty; warranty claims must be made directly to the manufacturer). |
Structural Integrity and Settlement Cracks | Cracks in stucco, drywall and other structural elements (considered maintenance by the owner). |
Coverage | Damage to shingles and roof structures was not reported during the pre-closure. |
HVAC | Problems caused by lack of regular maintenance, such as not changing filters regularly, or improper use of the system, including incorrect thermostat settings. |
Electrical | Damage to electrical systems caused by power surges or external factors beyond the builder's control. |
Plumbing blockages | Clogs caused by improper use of plumbing systems, such as flushing items that are not allowed to be flushed down the toilet. |
Doors, Windows and Garage Doors | Scratches, dents and finish problems on doors, windows and garage doors. |
Walls, ceilings and floors | Chips, scratches, cracks and discoloration on walls, ceilings, tile floors and wood floors. |
Cabinets and countertops | Scratches, chips, dents, stains, seams and finish issues on cabinets and countertops. |
Swimming pools | Damage or problems not reported during pre-closing inspections. |
Glass and Mirrors | Breakage, cracks and scratches. |
Pest Damage | Any damage caused by rodents, ants, cockroaches or other pests (except termites). |
Paint Touch-Ups | Any paint touch-ups should be addressed during the pre-closing inspection. |
Leaks | Leaks caused by clogged gutters, downpipes, slope changes, drainage around the house, or leaks caused by hurricanes or high wind storms. |
Structural Movement | Small settlements in the house or small cracks in the foundation that do not affect the structural integrity. |
Negligence or Improper Maintenance | Any damage caused or aggravated by negligence, inadequate maintenance or intentional/improper operation by anyone other than the Builder or its agents/subcontractors. |
Changes in Residence | Damage caused by alterations, modifications or additions made to the home after the Limited Warranty start date by anyone other than the Builder or its agents/subcontractors. |
Item | Descrição |
|---|---|
Home appliances | Dents, scratches or stains (covered by manufacturer's warranty; warranty claims must be made directly to the manufacturer). |
Structural Integrity and Settlement Cracks | Cracks in stucco, drywall and other structural elements (considered maintenance by the owner). |
Coverage | Damage to shingles and roof structures was not reported during the pre-closure. |
HVAC | Problems caused by lack of regular maintenance, such as not changing filters regularly, or improper use of the system, including incorrect thermostat settings. |
Electrical | Damage to electrical systems caused by power surges or external factors beyond the builder's control. |
Plumbing blockages | Clogs caused by improper use of plumbing systems, such as flushing items that are not allowed to be flushed down the toilet. |
Doors, Windows and Garage Doors | Scratches, dents and finish problems on doors, windows and garage doors. |
Walls, ceilings and floors | Chips, scratches, cracks and discoloration on walls, ceilings, tile floors and wood floors. |
Cabinets and countertops | Scratches, chips, dents, stains, seams and finish issues on cabinets and countertops. |
Swimming pools | Damage or problems not reported during pre-closing inspections. |
Glass and Mirrors | Breakage, cracks and scratches. |
Pest Damage | Any damage caused by rodents, ants, cockroaches or other pests (except termites). |
Paint Touch-Ups | Any paint touch-ups should be addressed during the pre-closing inspection. |
Leaks | Leaks caused by clogged gutters, downpipes, slope changes, drainage around the house, or leaks caused by hurricanes or high wind storms. |
Structural Movement | Small settlements in the house or small cracks in the foundation that do not affect the structural integrity. |
Negligence or Improper Maintenance | Any damage caused or aggravated by negligence, inadequate maintenance or intentional/improper operation by anyone other than the Builder or its agents/subcontractors. |
Changes in Residence | Damage caused by alterations, modifications or additions made to the home after the Limited Warranty start date by anyone other than the Builder or its agents/subcontractors. |
3. 4U Homes Warranty Terms and Conditions
Before submitting your warranty request, please read carefully:
The warranty covers exclusively structural problems, electrical installations, plumbing and HVAC systems installed by 4U Homes.
The warranty does not cover damage caused by misuse, negligence, weather events, lack of maintenance, or modifications made after delivery of the property.
In case of a request for items not covered, a service fee of US$ 190 will be charged.
It is the owner's responsibility to perform recommended periodic maintenance to preserve the quality and functionality of the residence.
Problems considered emergencies must follow the protocol indicated in the "Emergency Protocol" section before opening the call.
By submitting this form, the applicant declares to be aware of the terms and conditions of the warranty and accepts the rules described herein.
After submitting your request, our warranty team will analyze and respond within 72 hours. Our opening hours are from 8am to 5pm, Monday through Friday.
4. Review and Acceptance Confirmation
Please read carefully: By proceeding with your warranty claim, you are confirming that you have reviewed and agree to the terms outlined above, including the warranty exclusions, emergency information, and applicable service fee. Please check the box below to continue:
5. Continue to submit warranty claim
Once you have checked the box, you can proceed to submit your warranty claim.
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