Bem-vindo à sua nova casa!
Na 4U Homes, temos o compromisso de garantir que sua experiência como proprietário seja excepcional. Nossa equipe de garantia está pronta para apoiá-lo na manutenção da qualidade da sua nova casa. Oferecemos uma garantia abrangente para sua casa, incluindo cobertura estrutural e cobertura de componentes selecionados. Nossa missão é agir com eficiência e rapidez para resolver quaisquer problemas que possam surgir durante o período de cobertura.
Oferecemos a qualidade e a agilidade que você espera. Sua satisfação é nossa maior prioridade e assumimos total responsabilidade por isso. Oferecemos garantia estrutural e garantia de um ano para a maioria dos outros componentes. Se você estiver insatisfeito com o desempenho da sua casa, queremos saber. Nosso processo de melhoria contínua depende do seu feedback.
Embora nossas casas sejam construídas com os mais altos padrões de qualidade, entendemos que reparos podem ser ocasionalmente necessários durante o período de garantia. Nosso compromisso é garantir que os serviços cobertos sejam concluídos rapidamente e que você esteja completamente satisfeito.
Obrigado por escolher a 4U Homes.
1. Revise o Documento de Informações de Emergência
Este documento contém informações cruciais sobre o que fazer em caso de emergência. Ele fornece diretrizes sobre o que é considerado uma emergência e descreve etapas detalhadas para lidar com problemas comuns que podem surgir em sua casa, como falta de energia, falhas no ar-condicionado e vazamentos de água.
2. Lista de Itens Não Cobertos pela Nossa Garantia
Consulte a lista de itens não cobertos pela nossa garantia, a menos que documentados durante a inspeção pré-encerramento.
Observe também: - Taxa de Serviço: Para iniciar uma solicitação de serviço em garantia, esteja ciente de que uma taxa de serviço de US$ 190 será aplicada nas seguintes condições: Se, após a inspeção, for determinado que a solicitação de serviço não estava coberta pela garantia com base nos termos da garantia da sua casa, a taxa de serviço será de sua responsabilidade.
Item | Descrição |
|---|---|
Home appliances | Dents, scratches or stains (covered by manufacturer's warranty; warranty claims must be made directly to the manufacturer). |
Structural Integrity and Settlement Cracks | Cracks in stucco, drywall and other structural elements (considered maintenance by the owner). |
Coverage | Damage to shingles and roof structures was not reported during the pre-closure. |
HVAC | Problems caused by lack of regular maintenance, such as not changing filters regularly, or improper use of the system, including incorrect thermostat settings. |
Electrical | Damage to electrical systems caused by power surges or external factors beyond the builder's control. |
Plumbing blockages | Clogs caused by improper use of plumbing systems, such as flushing items that are not allowed to be flushed down the toilet. |
Doors, Windows and Garage Doors | Scratches, dents and finish problems on doors, windows and garage doors. |
Walls, ceilings and floors | Chips, scratches, cracks and discoloration on walls, ceilings, tile floors and wood floors. |
Cabinets and countertops | Scratches, chips, dents, stains, seams and finish issues on cabinets and countertops. |
Swimming pools | Damage or problems not reported during pre-closing inspections. |
Glass and Mirrors | Breakage, cracks and scratches. |
Pest Damage | Any damage caused by rodents, ants, cockroaches or other pests (except termites). |
Paint Touch-Ups | Any paint touch-ups should be addressed during the pre-closing inspection. |
Leaks | Leaks caused by clogged gutters, downpipes, slope changes, drainage around the house, or leaks caused by hurricanes or high wind storms. |
Structural Movement | Small settlements in the house or small cracks in the foundation that do not affect the structural integrity. |
Negligence or Improper Maintenance | Any damage caused or aggravated by negligence, inadequate maintenance or intentional/improper operation by anyone other than the Builder or its agents/subcontractors. |
Changes in Residence | Damage caused by alterations, modifications or additions made to the home after the Limited Warranty start date by anyone other than the Builder or its agents/subcontractors. |
Item | Descrição |
|---|---|
Home appliances | Dents, scratches or stains (covered by manufacturer's warranty; warranty claims must be made directly to the manufacturer). |
Structural Integrity and Settlement Cracks | Cracks in stucco, drywall and other structural elements (considered maintenance by the owner). |
Coverage | Damage to shingles and roof structures was not reported during the pre-closure. |
HVAC | Problems caused by lack of regular maintenance, such as not changing filters regularly, or improper use of the system, including incorrect thermostat settings. |
Electrical | Damage to electrical systems caused by power surges or external factors beyond the builder's control. |
Plumbing blockages | Clogs caused by improper use of plumbing systems, such as flushing items that are not allowed to be flushed down the toilet. |
Doors, Windows and Garage Doors | Scratches, dents and finish problems on doors, windows and garage doors. |
Walls, ceilings and floors | Chips, scratches, cracks and discoloration on walls, ceilings, tile floors and wood floors. |
Cabinets and countertops | Scratches, chips, dents, stains, seams and finish issues on cabinets and countertops. |
Swimming pools | Damage or problems not reported during pre-closing inspections. |
Glass and Mirrors | Breakage, cracks and scratches. |
Pest Damage | Any damage caused by rodents, ants, cockroaches or other pests (except termites). |
Paint Touch-Ups | Any paint touch-ups should be addressed during the pre-closing inspection. |
Leaks | Leaks caused by clogged gutters, downpipes, slope changes, drainage around the house, or leaks caused by hurricanes or high wind storms. |
Structural Movement | Small settlements in the house or small cracks in the foundation that do not affect the structural integrity. |
Negligence or Improper Maintenance | Any damage caused or aggravated by negligence, inadequate maintenance or intentional/improper operation by anyone other than the Builder or its agents/subcontractors. |
Changes in Residence | Damage caused by alterations, modifications or additions made to the home after the Limited Warranty start date by anyone other than the Builder or its agents/subcontractors. |
Item | Descrição |
|---|---|
Home appliances | Dents, scratches or stains (covered by manufacturer's warranty; warranty claims must be made directly to the manufacturer). |
Structural Integrity and Settlement Cracks | Cracks in stucco, drywall and other structural elements (considered maintenance by the owner). |
Coverage | Damage to shingles and roof structures was not reported during the pre-closure. |
HVAC | Problems caused by lack of regular maintenance, such as not changing filters regularly, or improper use of the system, including incorrect thermostat settings. |
Electrical | Damage to electrical systems caused by power surges or external factors beyond the builder's control. |
Plumbing blockages | Clogs caused by improper use of plumbing systems, such as flushing items that are not allowed to be flushed down the toilet. |
Doors, Windows and Garage Doors | Scratches, dents and finish problems on doors, windows and garage doors. |
Walls, ceilings and floors | Chips, scratches, cracks and discoloration on walls, ceilings, tile floors and wood floors. |
Cabinets and countertops | Scratches, chips, dents, stains, seams and finish issues on cabinets and countertops. |
Swimming pools | Damage or problems not reported during pre-closing inspections. |
Glass and Mirrors | Breakage, cracks and scratches. |
Pest Damage | Any damage caused by rodents, ants, cockroaches or other pests (except termites). |
Paint Touch-Ups | Any paint touch-ups should be addressed during the pre-closing inspection. |
Leaks | Leaks caused by clogged gutters, downpipes, slope changes, drainage around the house, or leaks caused by hurricanes or high wind storms. |
Structural Movement | Small settlements in the house or small cracks in the foundation that do not affect the structural integrity. |
Negligence or Improper Maintenance | Any damage caused or aggravated by negligence, inadequate maintenance or intentional/improper operation by anyone other than the Builder or its agents/subcontractors. |
Changes in Residence | Damage caused by alterations, modifications or additions made to the home after the Limited Warranty start date by anyone other than the Builder or its agents/subcontractors. |
3. Termos e Condições da Garantia da 4U Homes
Antes de enviar sua solicitação de garantia, leia atentamente:
A garantia cobre exclusivamente problemas estruturais, instalações elétricas, hidráulicas e sistemas de climatização instalados pela 4U Homes.
A garantia não cobre danos causados por mau uso, negligência, eventos climáticos, falta de manutenção ou modificações feitas após a entrega do imóvel.
Em caso de solicitação de itens não cobertos, será cobrada uma taxa de serviço de US$ 190.
É de responsabilidade do proprietário realizar a manutenção periódica recomendada para preservar a qualidade e a funcionalidade do imóvel.
Problemas considerados emergenciais devem seguir o protocolo indicado na seção "Protocolo de Emergência" antes de abrir o chamado.
Ao enviar este formulário, o solicitante declara estar ciente dos termos e condições da garantia e aceita as regras aqui descritas.
Após o envio de sua solicitação, nossa equipe de garantia analisará e responderá em até 72 horas. Nosso horário de atendimento é das 8h às 17h, de segunda a sexta-feira.
4. Revisão e Confirmação de Aceitação
Leia com atenção: Ao prosseguir com sua solicitação de garantia, você confirma que revisou e concorda com os termos descritos acima, incluindo as exclusões de garantia, informações de emergência e taxa de serviço aplicável. Marque a caixa abaixo para continuar:
5. Continue enviando a solicitação de garantia
Depois de marcar a caixa, você poderá prosseguir com o envio da sua solicitação de garantia.