Warranty
FAQ – Homeowner Questions After Closing
Purpose of This Guide
The purpose of this guide is to provide homeowners with clear information about common conditions that may occur in a newly constructed home and how those conditions relate to builder warranty coverage.
Residential homes are complex structures composed of many different materials and systems. These materials naturally respond to environmental factors such as temperature changes, humidity, soil conditions, and normal building settlement. As a result, certain changes or minor adjustments may occur during normal occupancy.
This guide explains many of the most frequently asked questions regarding home performance, including topics related to:
• construction materials
• HVAC system behavior
• plumbing and drainage conditions
• normal cosmetic changes in building materials
• homeowner maintenance responsibilities
The information provided is based on widely recognized construction practices and industry guidance, including standards such as the NAHB Residential Construction Performance Guidelines and other commonly accepted residential construction practices.
The purpose of these FAQs is to help homeowners better understand the difference between:
• conditions that may indicate a construction defect
• normal characteristics of building materials
• routine homeowner maintenance responsibilities
Because every home and situation may be unique, individual conditions may still require inspection and evaluation when questions arise.
1. Builder Warranty Basics
1. What does the builder warranty cover?
The builder warranty covers construction defects in workmanship or materials related to the construction of the home that materially affect:
• functionality
• safety
• structural integrity
A construction defect is a condition resulting from improper installation or construction that prevents a component of the home from performing its intended function.
Examples may include:
• plumbing leaks caused by improper installation
• electrical wiring installed incorrectly
• roofing defects resulting from improper installation
• structural framing defects affecting the stability of the structure
Homes are constructed in accordance with:
• the Florida Building Code (FBC)
• manufacturer installation requirements
• accepted residential construction practices
• applicable engineering and design standards
Warranty coverage applies only when a construction defect is identified.
Each reported condition is reviewed and evaluated individually based on applicable codes, construction standards, and the specific circumstances observed.
2. What does the builder warranty NOT cover?
The builder warranty generally does not cover conditions that are cosmetic, related to normal material behavior, homeowner maintenance, or issues caused after closing.
These situations are typically considered part of normal homeownership responsibilities and routine maintenance.
Examples include:
• minor cosmetic conditions that do not affect the function of the home
• normal material movement such as minor settling or hairline cracks
• homeowner maintenance issues
• landscaping care and irrigation adjustments
• defects in manufactured equipment covered by the manufacturer’s warranty
• damage that occurs after closing due to homeowner use or third parties
Examples may include:
• scratched flooring caused by moving furniture
• broken window glass after occupancy
• clogged HVAC condensate drain lines caused by algae buildup
• slow drains caused by hair, grease, or debris
These types of conditions are generally considered normal homeowner maintenance and are not construction defects.
All warranty requests are reviewed individually in accordance with applicable building standards, manufacturer warranties, and commonly accepted residential construction practices.
3. Are appliances covered by the builder warranty?
No.
Appliances installed in the home are manufactured products and are covered by the warranty provided by the product manufacturer, not by the builder warranty.
Examples of equipment typically covered by manufacturer warranties include:
• refrigerators
• dishwashers
• ovens and cooking equipment
• washers and dryers
• HVAC equipment components
• thermostats
• garage door openers
• water heater equipment components
Manufacturer warranties apply to the internal components and mechanical operation of the equipment.
If an appliance experiences a malfunction related to the product itself, the homeowner should contact the manufacturer or the manufacturer’s authorized service provider to request warranty service.
Because manufacturer warranties are administered directly by the manufacturer, the builder does not control manufacturer warranty decisions, service scheduling, or repair authorization.
4. Why must equipment be registered with the manufacturer?
Many mechanical and household appliances installed in the home are manufactured products that include their own manufacturer warranty.
Manufacturers often require product registration in order to activate the full warranty coverage period and to ensure that the homeowner can receive service if a product defect occurs.
Product registration typically requires basic information such as:
• manufacturer name
• model number
• serial number
• installation address or homeowner information
This information is usually available on the product identification label attached to the equipment.
Registering the product allows the manufacturer to:
• verify the installation date
• confirm warranty eligibility
• provide authorized service when necessary
Failure to complete manufacturer registration may result in:
• reduced warranty coverage
• difficulty obtaining manufacturer service
• delays in warranty verification
Because manufacturer warranties are administered directly by the manufacturer, homeowners are responsible for completing any registration required by the manufacturer.
2. Warranty Request Process
5. What should I do if I think something is a warranty issue?
Submit a warranty request through the designated warranty process and include the following information:
• a clear description of the issue
• the location of the issue in the home
• photos, if available
• the date the issue was first noticed
Providing detailed information helps the builder properly evaluate the request.
After the request is submitted, the builder will review the information and determine the appropriate next step, which may include:
• requesting additional information
• scheduling an inspection
• determining whether the condition falls within warranty coverage
• determining whether corrective action is necessary
All warranty requests are evaluated based on the applicable warranty terms, building standards, and the specific conditions observed.
Submitting a request initiates the review process but does not automatically confirm warranty coverage or repair.
6. What happens after I submit a warranty request?
After a warranty request is submitted, the builder will review the information provided.
Depending on the nature of the reported condition, the builder may:
• review the request and supporting information
• request additional details or documentation
• determine whether the condition may be related to homeowner maintenance
• determine whether an inspection is necessary
• schedule an inspection if needed
If an inspection is performed, the condition will be evaluated based on applicable building codes, manufacturer requirements, and accepted residential construction practices.
Following the evaluation, the builder will determine whether the condition qualifies for warranty coverage and whether corrective action is necessary.
Submitting a request or scheduling an inspection does not automatically confirm that the condition is covered under the builder warranty.
7. What is the response time for warranty requests?
Warranty requests are reviewed in the order they are received.
The initial review of a submitted request may take up to 72 hours during normal business days, depending on the nature of the issue.
Response time may vary based on the severity of the reported condition.
Typical timelines include:
• Emergency conditions: situations involving active water intrusion, significant safety concerns, or conditions that may cause immediate damage. In these cases, homeowners should take reasonable steps to mitigate damage and notify the builder as soon as possible.
• Non-emergency requests: most warranty requests fall into this category and will be reviewed and scheduled for inspection as appropriate.
Scheduling and response time may depend on:
• contractor and inspector availability
• severity of the condition
• scope of investigation required
• coordination with specialty trades if needed
The builder operates during normal business days. As a homebuilder, the company is not a property management service and does not provide routine warranty services on weekends or holidays, except in cases involving verified emergency conditions.
8. Can I contact subcontractors directly? (new)
No.
All warranty requests must be submitted through the builder’s warranty system.
Subcontractors are hired and managed by the builder and are not authorized to independently approve or perform warranty work directly for homeowners.
Submitting requests through the builder ensures:
• proper documentation of the issue
• correct evaluation of warranty coverage
• coordination with the appropriate trade contractor
• accurate tracking of inspections and repairs
For these reasons, homeowners should not contact subcontractors directly for warranty service.
All warranty-related communication must be handled through the builder to ensure the request is properly reviewed and processed.
Any work performed without the builder’s authorization may not be covered under the builder warranty.
3. Final Walkthrough and Closing
9. What is the purpose of the final walkthrough?
The final walkthrough allows homeowners to inspect the visible condition of the home prior to closing.
During this inspection, homeowners may identify items such as:
• cosmetic conditions
• finish adjustments
• visible defects or incomplete items
Items identified during the walkthrough may be documented for review and correction, as appropriate.
The purpose of the walkthrough is to confirm the general condition of the home and ensure that visible items are properly noted before closing.
The walkthrough focuses on readily observable conditions and does not replace the builder warranty, which applies to eligible construction defects identified after closing.
10. Why are cosmetic conditions generally not covered after closing?
Cosmetic conditions that were visible or reasonably observable during the final walkthrough or at closing are generally considered accepted by the homeowner if they were not documented before closing.
The final walkthrough provides the opportunity to identify and document these types of items prior to the completion of the purchase.
Examples may include:
• minor paint blemishes
• cabinet finish variations
• small drywall surface imperfections
• minor scratches on visible surfaces
These types of conditions typically do not affect the functionality or structural integrity of the home and are considered cosmetic in nature.
For this reason, cosmetic conditions that were visible at closing are generally not covered under the builder warranty unless they were previously documented.
This approach is consistent with accepted residential construction practices and standard home closing procedures.
11. What if I discover damage after closing?
If a condition or damage is discovered after closing, the builder may review available documentation to determine when the condition likely occurred.
This review may include:
• final walkthrough inspection reports
• inspection photographs taken before closing
• documentation from the closing process
• other relevant records related to the condition of the home prior to closing
If the condition was visible or reasonably observable before closing and was not documented, it may be considered post-closing damage rather than a construction defect.
Each situation is reviewed individually based on the available documentation and the circumstances observed.
4. Normal Construction Characteristics
12. Why do new homes develop small cracks?
New homes may develop small cracks as building materials naturally adjust to environmental conditions and the normal settlement of the structure.
Materials expand and contract due to factors such as:
• temperature changes
• humidity variations
• normal structural settlement
As a result, it is common to observe minor conditions such as:
• drywall hairline cracks
• nail pops
• minor trim separation
These conditions are typical in residential construction and are generally considered normal material movement as the home stabilizes during the first years of occupancy.
In most cases, these conditions do not affect the structural integrity or safety of the home.
They are evaluated in accordance with accepted residential construction practices and industry standards.
13. Are drywall cracks or nail pops covered under warranty?
Minor drywall cracks and nail pops are typically the result of normal material movement as the home settles and building materials adjust to temperature and humidity changes.
Industry guidelines, including the NAHB Residential Construction Performance Guidelines, recognize these conditions as common characteristics of new homes.
For this reason, minor drywall cracks and nail pops are generally not considered construction defects.
However, if a condition exceeds accepted industry tolerances or indicates improper installation, the builder may evaluate whether corrective action is appropriate.
Each situation is reviewed individually in accordance with accepted residential construction practices and applicable industry standards.
14. Are hairline cracks in stucco covered by warranty?
Stucco is a cement-based material and may develop hairline cracks as it cures and responds to normal environmental conditions.
Because stucco is a rigid material applied over a structural framing system, minor cracking can occur due to:
• normal curing of cement-based materials
• temperature and humidity changes
• normal structural movement
Hairline cracks — typically very small surface cracks, often around 1/16 inch or less — are commonly recognized as normal characteristics of stucco finishes.
These cracks generally do not affect the structural performance or weather resistance of the wall system.
For this reason, minor hairline cracking in stucco is generally not considered a construction defect and is evaluated based on accepted residential construction practices and applicable industry standards.
15. Is it normal for doors to require adjustment?
Yes.
Doors may require minor adjustment as the home settles and building materials respond to environmental conditions.
This can occur due to factors such as:
• humidity changes
• minor structural movement
• seasonal expansion or contraction of materials
Because most residential homes are constructed using wood framing, small changes in alignment can occur as materials adjust during the first period of occupancy.
For this reason, minor door adjustments are common during the first year of occupancy and are considered a normal part of new home performance.
Conditions that exceed normal operational tolerances may be evaluated individually in accordance with accepted residential construction practices.
5. Flooring and Interior Finishes
16. My flooring has small gaps. Is this normal?
Yes, small gaps can occur in certain flooring systems and are often related to normal material movement.
Many flooring materials are designed to expand and contract in response to environmental conditions, including:
• luxury vinyl plank (LVP)
• engineered wood flooring
These flooring systems may be installed as floating or flexible assemblies that allow movement as temperature and humidity levels change.
As a result, minor movement or small gaps between boards may occur, particularly with seasonal changes or variations in indoor humidity.
In most cases, these conditions are considered normal characteristics of the flooring system and do not affect the functionality or durability of the floor.
If a condition appears excessive or affects the performance of the flooring, it may be evaluated based on manufacturer installation requirements and accepted industry standards.
17. My tile cracked. Is that a warranty issue?
Tile cracking can occur for several reasons and does not always indicate a construction defect.
Possible causes may include:
• impact damage from dropped objects or heavy loads
• normal structural or material movement
• substrate or installation conditions
Because multiple factors can contribute to tile cracking, an inspection may be required to determine the cause.
If the crack is determined to be the result of improper installation or a construction defect, corrective action may be considered under the builder warranty.
If the condition is determined to be related to impact damage, normal building movement, or post-closing conditions, it may not qualify for warranty coverage.
Each situation is evaluated individually based on accepted construction practices and applicable industry standards.
18. Why does grout crack over time?
Grout is a cement-based material that can develop small cracks over time as part of normal use and environmental exposure.
Grout cracking may occur due to factors such as:
• moisture exposure
• cleaning chemicals
• normal building movement
• natural shrinkage of cement-based materials
Because grout is rigid and installed between separate tile units, minor cracking can occur as the home experiences normal structural movement and environmental changes.
In most cases, grout cracking does not indicate a problem with the tile installation.
Periodic grout maintenance — including resealing, minor repair, or replacement — is considered part of normal homeowner maintenance.
19. My bathtub finish looks worn. Is that covered?
Bathtub surface finishes may show signs of wear over time due to normal use and exposure to cleaning products.
Finish wear may occur due to factors such as:
• cleaning products containing abrasive or harsh chemicals
• use of abrasive pads or cleaning materials
• normal wear from regular use
Because the bathtub surface is a manufacturer-applied finish, surface wear that develops from normal use or cleaning practices is generally considered cosmetic and part of normal homeowner maintenance.
For this reason, surface wear is typically not considered a construction defect under the builder warranty.
If a condition appears unusual or related to a manufacturing defect, homeowners may also refer to the manufacturer’s warranty for the fixture.
6. HVAC and Mechanical Systems
20. My air conditioner runs constantly. Is that normal? (new)
Yes, this can be normal during periods of extreme heat.
In hot climates, air conditioning systems may run continuously in order to maintain the desired indoor temperature.
Residential HVAC systems are typically designed to maintain an indoor temperature approximately 18–20°F below the outdoor temperature under standard design conditions.
When outdoor temperatures exceed normal design conditions, the system may operate for longer periods or run continuously while maintaining indoor comfort.
Continuous operation during very hot weather does not necessarily indicate a malfunction and may simply reflect the system working as designed.
If the system is unable to maintain a reasonable indoor temperature difference under typical conditions, the system may be evaluated for proper operation.
21. My HVAC system is not cooling properly. What should I check first?
Before submitting a warranty request, homeowners should first verify a few basic items that may affect system performance.
Check the following:
• air filter condition – a dirty or clogged filter can restrict airflow and reduce cooling performance
• thermostat settings – confirm the thermostat is set to cooling mode and the temperature setting is correct
• breaker status – verify that the HVAC system breaker is on and has not tripped
Restricted airflow caused by dirty air filters is one of the most common reasons for reduced cooling performance.
Regular filter replacement is part of normal homeowner maintenance and helps ensure proper HVAC system operation.
If the system continues to experience cooling issues after these checks, a warranty request may be submitted for further evaluation.
22. How often should HVAC filters be replaced?
HVAC air filters should typically be replaced every 1–3 months, depending on system usage, household conditions, and the type of filter installed.
Regular filter replacement helps maintain:
• proper airflow through the system
• indoor air quality
• overall HVAC system efficiency
Dirty or clogged filters can restrict airflow and may reduce cooling performance or place additional strain on the system.
Replacing air filters regularly is considered normal homeowner maintenance and is important for proper HVAC system operation.
Homeowners should also follow the manufacturer’s recommendations for the specific HVAC system and filter type installed in the home.
23. Can lack of maintenance affect HVAC performance?
Yes.
Regular maintenance is important for proper HVAC system performance.
When routine maintenance is not performed, system efficiency and operation may be affected.
Examples may include:
• clogged air filters that restrict airflow
• blocked condensate drain lines that may cause water leaks
These types of conditions are typically related to maintenance rather than a construction defect.
Routine HVAC maintenance — such as replacing filters and keeping drain lines clear — is considered part of normal homeowner responsibilities and helps ensure proper system performance.
Periodic HVAC inspections by a qualified technician are recommended to maintain system performance.
7. Plumbing and Water Systems
24. I have a small plumbing leak. Is this an emergency?
Not necessarily.
Small plumbing leaks are not always considered emergency conditions, particularly when the water flow can be controlled or stopped.
If the leak can be stopped by using the local shut-off valve located under the fixture, or if the water can be temporarily contained, the situation is generally not considered an emergency.
Examples of non-emergency situations may include:
• small leaks under sinks
• minor drips from faucets or plumbing connections
• slow plumbing leaks that can be controlled or contained
In these cases, homeowners should stop the water flow using the local shut-off valve and submit a warranty request for review.
Emergency conditions typically involve uncontrolled water flow that cannot be stopped and that may cause immediate or significant property damage.
Examples of emergency conditions may include:
• a burst pipe
• a supply line failure causing continuous water flow
• water actively flooding interior areas of the home
In emergency situations, homeowners should shut off the main water supply to the home immediately and contact the builder as soon as possible.
Homeowners are also expected to take reasonable steps to minimize or prevent additional water damage until the condition can be addressed.
25. My drain is slow. Is that a warranty issue?
In most cases, slow drains are caused by normal buildup inside the plumbing system rather than a construction defect.
During normal household use, materials can accumulate inside the drain pipes and gradually restrict water flow. Common causes may include:
• debris buildup
• hair accumulation
• soap residue
• grease or food particles in kitchen drains
Over time, these materials can partially obstruct the drain line, reducing the rate at which water flows through the system.
Because these conditions develop through normal use of the plumbing system after occupancy, drain maintenance and periodic cleaning are generally considered homeowner responsibilities.
Homeowners may periodically clear or clean drains using appropriate household methods or professional plumbing services if necessary.
However, if a slow drain is determined to be caused by improper installation, a construction defect, or a blockage within the plumbing system that existed prior to occupancy, the condition may be evaluated for warranty coverage.
Each situation is reviewed individually based on the specific circumstances and the findings of any inspection performed.
26. Why does my freestanding bathtub move slightly?
Freestanding bathtubs are designed to rest directly on the finished floor and are typically not attached to surrounding walls or structural elements. Unlike built-in tubs, they rely primarily on their base and weight for stability.
Because of this design, it is possible for a freestanding bathtub to experience minor movement when the tub is empty or when weight is first applied. This is a normal characteristic of freestanding fixtures and does not
indicate an installation defect.
Several factors may contribute to this minor movement, including:
• the lightweight nature of some modern bathtub materials
• the absence of wall anchoring typical of freestanding designs
• small variations in floor leveling or surface friction
• the distribution of weight when the tub is empty
When the tub is filled with water, the additional weight typically stabilizes the fixture and significantly reduces any minor movement during normal use.
This behavior is considered a normal design characteristic of freestanding tubs and generally does not affect the performance, safety, or plumbing connections of the fixture.
Homeowners are encouraged to fill the tub with water before entering, which helps stabilize the tub and provides a more comfortable bathing experience.
If excessive movement is observed or if the tub appears unstable during normal use, the condition may be reviewed to verify proper installation.
8. Exterior Conditions and Landscaping
27. Is soil erosion covered under warranty?
In most cases, soil erosion is not considered a construction defect and is generally not covered under the builder warranty.
After construction is completed and the home is occupied, soil conditions around the property may change due to natural environmental factors and normal property use.
Common factors that may contribute to soil erosion include:
• rainfall and stormwater runoff
• irrigation systems or watering practices
• landscaping modifications or planting
• foot traffic or outdoor use of the property
• natural settlement and soil compaction over time
Because these conditions occur after occupancy and are influenced by weather and property maintenance, landscaping care and soil stabilization are generally considered homeowner responsibilities.
Homeowners are encouraged to maintain proper drainage, monitor landscaped areas, and address minor erosion conditions as part of normal property maintenance.
If a condition appears to be related to improper grading or drainage construction, the situation may be reviewed to determine whether further evaluation is appropriate.
Each condition is assessed individually based on the specific circumstances observed.
28. Why is sod netting visible in my lawn?
Sod netting is commonly used during the sod growing process to help stabilize the grass as it develops strong root systems. The netting holds the sod together during harvesting, transportation, and installation.
After installation, the sod continues to root into the underlying soil. During this period, it is normal for the lawn to experience minor soil settlement and natural grass growth, which may occasionally expose small portions
of the sod netting.
Factors that may contribute to the netting becoming visible include:
• natural soil settlement after installation
• mowing or routine lawn maintenance
• normal grass growth patterns
• foot traffic or irrigation patterns
In most cases, visible netting does not affect the health or performance of the lawn.
If small portions of the netting become visible, they can typically be trimmed during normal lawn maintenance.
Over time, as the grass becomes more established and continues to grow, the netting usually becomes less noticeable.
Sod netting is a normal characteristic of commercially grown sod and is not considered a defect.
29. Why are roof nail heads sometimes sealed?
During roof installation, certain roofing fasteners may be sealed with roofing sealant to help protect exposed nail heads from moisture penetration.
This sealing process is a common roofing practice and may be used in areas where fasteners are exposed or where additional protection is needed to help maintain the water-resistant performance of the roofing system.
Roofing sealants are exposed to environmental conditions such as:
• sunlight and ultraviolet (UV) exposure
• temperature fluctuations
• rain and weather conditions
Over time, these environmental factors may cause the sealant to dry, shrink, or deteriorate.
For this reason, periodic inspection and maintenance of exposed sealant is considered part of normal homeowner roof maintenance.
If sealant deterioration is observed over time, it can typically be addressed by applying new roofing sealant as part of routine roof maintenance.
This condition does not necessarily indicate a defect in the roof installation.
9. Damage After Occupancy
30. Are scratched floors covered by warranty?
Floor scratches are generally not covered under the builder warranty when they occur after the home has been occupied.
During normal household use, flooring surfaces may become scratched or marked due to everyday activities such as moving furniture, foot traffic, or contact with household items.
Common causes of floor scratches may include:
• moving furniture or appliances across the floor
• dirt or debris tracked inside the home
• pet claws or heavy foot traffic
• dropped objects or sharp items
Because these conditions occur during normal use of the home after occupancy, they are typically considered cosmetic damage rather than a construction defect.
Homeowners are encouraged to use protective measures such as furniture pads, area rugs, and proper floor cleaning practices to help minimize surface wear.
Flooring conditions that were visible or reasonably observable at the time of the final walkthrough or closing should be documented at that time so they can be reviewed prior to occupancy.
Each situation may be reviewed individually if there is a concern that a flooring condition is related to installation or workmanship.
31. Is broken window glass covered under warranty?
Broken window glass is generally not covered under the builder warranty when the damage occurs after closing.
In most cases, glass breakage is caused by impact or external forces rather than a construction defect.
Common causes may include:
• accidental impact from objects or equipment
• pressure applied directly to the glass surface
• landscaping tools or outdoor activities near windows
• accidental damage during normal household use
Because glass is a brittle material, even relatively small impacts can cause cracking or breakage.
For this reason, broken glass is typically considered impact damage rather than a defect in construction workmanship.
If glass damage is visible or reasonably observable during the final walkthrough or prior to closing, it should be documented at that time so it can be reviewed before occupancy.
If a concern arises that a glass condition may be related to installation or manufacturing, the situation may be evaluated individually based on the available documentation and inspection findings.
10. Emergency Situations
32. What situations are considered emergencies?
Emergency conditions are situations that may involve immediate safety risks or uncontrolled damage to the home and require prompt action to prevent further harm.
These situations typically involve conditions that cannot be safely controlled by the homeowner and may cause rapid property damage or pose a safety hazard.
Examples of emergency conditions may include:
• active plumbing leaks that cannot be stopped using shut-off valves
• electrical hazards such as exposed wiring or burning odors
• suspected gas leaks
• significant roof water intrusion during active weather events
• uncontrolled flooding inside the home
In emergency situations, homeowners should take immediate steps to protect safety and limit damage. This may include actions such as shutting off the main water supply, turning off electrical breakers if necessary, or contacting emergency utility services when appropriate.
Once the situation has been stabilized, the homeowner should contact the builder as soon as possible to report the condition and request further guidance.
Conditions that can be safely controlled or temporarily mitigated, such as minor plumbing leaks or maintenance-related issues, are generally not considered emergency situations and should be submitted through the normal warranty request process.
33. What should I do if an emergency occurs?
If an emergency situation occurs in the home, homeowners should take immediate steps to protect personal safety and minimize potential property damage.
If it is safe to do so, the following actions are recommended:
1️⃣ Shut off the affected utility
Turn off the appropriate utility if the source of the emergency can be identified. This may include shutting off the main water supply, turning off electrical breakers, or closing the gas valve if necessary.
2️⃣ Take reasonable steps to prevent further damage
Homeowners should attempt to contain or limit damage where possible, such as placing containers under leaks or moving belongings away from affected areas.
3️⃣ Contact the appropriate service provider if needed
Depending on the situation, it may be necessary to contact emergency services, a licensed plumber, electrician, or utility provider to address immediate safety concerns.
Once the situation has been stabilized, homeowners should notify the builder as soon as possible to report the condition and receive further guidance if applicable.
Emergency conditions should always be addressed promptly to protect the home and ensure occupant safety.
11. End of First-Year Warranty
34. What is the 11-month warranty inspection?
Many homeowners choose to schedule an inspection near the end of the first year of occupancy, often referred to as an 11-month inspection, in order to identify conditions that may require review before the expiration of the one-year builder warranty period.
This inspection is typically performed by an independent home inspector hired by the homeowner. The purpose of the inspection is to identify items that may require further evaluation under the builder warranty.
During this inspection, the inspector may identify conditions such as:
• potential installation defects
• adjustments related to normal settlement or material movement
• items that may require warranty evaluation
• maintenance observations for the homeowner
The inspection report can then be submitted to the builder so that the reported items may be reviewed in accordance with the applicable warranty terms and construction standards.
It is important to note that the inspection report itself does not automatically determine warranty coverage. Each item is evaluated individually to determine whether it qualifies for repair under the builder warranty.
Scheduling an inspection near the end of the first year can help homeowners identify potential concerns while the warranty period is still active.
Homeowners are encouraged to submit any warranty concerns before the expiration of the one-year warranty period.
35. What happens after the one-year builder warranty expires?
After the one-year builder warranty period expires, responsibility for most routine maintenance and repairs becomes the responsibility of the homeowner.
During the first year after occupancy, the builder warranty typically covers certain conditions related to construction workmanship and materials, subject to the terms of the warranty.
Once this initial warranty period ends:
• routine maintenance and repairs generally become the homeowner’s responsibility
• manufacturer warranties for appliances, fixtures, and equipment may continue according to their individual warranty terms
• structural warranty coverage may continue for a longer period if a structural warranty program applies to the home
Manufacturer warranties for items such as appliances, HVAC equipment, water heaters, windows, and other installed products are separate from the builder warranty and may provide coverage beyond the first year depending on the manufacturer’s policies.
In addition, certain homes may be covered by extended structural warranty programs, which may provide protection for specific structural components of the home for a longer period of time.
Homeowners are encouraged to retain warranty documentation and maintain regular home maintenance to help protect the long-term performance of the home.
12. Climate, Moisture and Condensation
36. Why do my windows sometimes have condensation?
Window condensation occurs when warm, humid air comes into contact with a cooler surface, such as glass. When this happens, moisture in the air condenses into water droplets on the surface of the window.
This phenomenon is a natural result of differences between indoor temperature, outdoor temperature, and indoor humidity levels.
In Florida, condensation may occur more frequently due to the region’s naturally high humidity levels, particularly during conditions such as:
• early morning temperature differences
• seasonal temperature changes
• periods of heavy rain or prolonged humidity
• high indoor humidity levels
When indoor humidity rises above recommended levels, moisture in the air is more likely to condense on cooler surfaces such as windows, mirrors, or other glass surfaces.
Residential homes are typically designed to maintain indoor humidity within a recommended range of approximately 45% to 60% relative humidity for comfort and proper indoor environmental conditions.
Proper HVAC operation plays an important role in controlling indoor humidity. Maintaining the HVAC system, replacing air filters regularly, and ensuring the system is operating correctly can help manage indoor moisture levels.
Because condensation is primarily influenced by environmental humidity and indoor air conditions, it is generally not considered a construction defect.
37. Can mold develop in a home if humidity is not controlled?
Yes.
Florida’s warm and humid climate can create conditions where mold may develop if moisture is allowed to accumulate inside the home.
Mold growth typically occurs when moisture is present for extended periods on surfaces or building materials. Because humidity levels in Florida can be naturally high, controlling indoor moisture is an important part of maintaining a healthy indoor environment.
Several factors may contribute to mold growth if moisture is not properly managed, including:
• HVAC systems turned off for extended periods
• high indoor humidity levels
• poor ventilation in bathrooms, kitchens, or laundry areas
• water leaks that are not promptly addressed
• condensation forming on cooler surfaces
Residential homes are designed to operate with the HVAC system helping regulate both temperature and humidity. When HVAC systems are turned off for long periods or indoor humidity is not controlled, moisture may accumulate and create conditions that allow mold to develop.
Maintaining indoor humidity levels within normal ranges and ensuring proper HVAC operation are important preventive measures.
Additional practices that help reduce the potential for moisture-related issues include:
• operating exhaust fans in bathrooms and kitchens
• promptly addressing water leaks or plumbing issues
• maintaining proper HVAC system operation
• monitoring indoor humidity levels when possible
Because mold growth is typically related to moisture conditions and environmental factors, moisture control inside the home is generally considered a homeowner responsibility.
38. Why does my air conditioning system sometimes freeze?
Air conditioning systems may occasionally develop ice on the evaporator coil when airflow through the system becomes restricted or when the system operates under certain unfavorable conditions.
The evaporator coil is designed to absorb heat from indoor air. When adequate airflow does not pass across the coil, the temperature of the coil can drop below freezing, allowing moisture in the air to freeze on the coil surface.
Common factors that may contribute to evaporator coil freezing include:
• dirty or clogged air filters that restrict airflow
• blocked return air vents or supply vents
• extremely low thermostat temperature settings
• restricted airflow due to closed vents or obstructions
• operating conditions that reduce airflow across the system
When the coil freezes, airflow through the HVAC system may decrease and the system may temporarily lose cooling capacity until the ice melts and normal airflow is restored.
In many cases, the system will resume normal operation after the ice melts and the underlying airflow restriction is addressed.
Regular maintenance helps prevent this condition. Homeowners should:
• replace HVAC air filters regularly
• ensure vents and return grilles remain unobstructed
• maintain reasonable thermostat settings
• keep the HVAC system operating under normal conditions
Because evaporator coil freezing is often related to airflow restriction or maintenance issues, proper HVAC maintenance is an important part of maintaining system performance.
If freezing continues after basic maintenance checks are performed, the system may be evaluated to determine whether further inspection is needed.
39. Why does my HVAC system produce a musty odor sometimes?
A musty odor coming from the HVAC system is usually associated with moisture and humidity within the air conditioning system or ductwork.
In humid climates such as Florida, air conditioning systems frequently remove moisture from the air during normal operation. When moisture accumulates in certain parts of the system, it can create conditions where odors may develop.
Common factors that may contribute to musty odors include:
• elevated indoor humidity levels
• algae or biological growth in the condensate drain line or drain pan
• dust accumulation within ductwork or air handling components
• dirty air filters that restrict airflow
• moisture remaining in the system after cooling cycles
Because air conditioning systems regularly remove humidity from the air, it is important to maintain proper system operation and perform routine maintenance to help prevent moisture-related conditions.
Preventive measures may include:
• replacing HVAC air filters regularly
• keeping condensate drain lines clear
• maintaining proper HVAC system operation
• scheduling periodic HVAC inspection or maintenance when appropriate
These types of conditions are generally associated with system maintenance and environmental humidity, rather than construction workmanship.
For this reason, musty odors related to moisture or maintenance conditions are typically not considered construction defects under the builder warranty.
If unusual or persistent odors continue after normal maintenance has been performed, the HVAC system may be evaluated to determine whether further inspection is appropriate.
13. Structural Movement and Settlement
40. Is it normal for new homes to settle over time?
Yes.
All buildings experience some degree of natural settlement and material movement over time as the structure adjusts to soil conditions, moisture levels, and environmental factors.
During the first months and years after construction, building materials and structural components gradually adapt to their permanent loads and surrounding conditions. This natural adjustment may result in minor cosmetic changes within the home.
Examples of conditions commonly associated with normal settlement may include:
• minor drywall hairline cracks
• small separations at trim or molding joints
• nail pops in drywall surfaces
• minor adjustments needed for doors or interior finishes
These types of conditions are widely recognized as normal characteristics of new residential construction, particularly during the first year of occupancy when the home is adapting to seasonal temperature and humidity changes.
Industry guidance such as the NAHB Residential Construction Performance Guidelines acknowledges that minor cosmetic conditions resulting from normal settlement and material movement are typical and expected in newly constructed homes.
Because these conditions are generally related to normal building behavior rather than defects in workmanship or materials, they are typically evaluated based on established construction performance standards.
41. What happens if a crack appears in the concrete slab?
Concrete is a rigid and brittle material that commonly develops shrinkage cracks during the curing process. These cracks can occur as moisture evaporates from the concrete and the material naturally contracts.
Hairline cracks may develop due to several normal conditions, including:
• curing shrinkage as the concrete hardens
• minor soil movement beneath the structure
• temperature fluctuations and thermal expansion or contraction
• normal structural loading as the building settles
Small cracks in concrete slabs are common in residential construction and typically do not affect the structural performance of the foundation.
In many cases, these cracks are considered normal characteristics of concrete rather than construction defects.
Concrete slabs are also designed with reinforcement and other structural elements intended to control cracking and maintain structural stability.
A structural evaluation may only be necessary if cracks exhibit signs that could indicate unusual movement, such as:
• significant widening over time
• vertical displacement between slab sections
• unusual patterns suggesting structural stress
When concerns arise, the condition may be evaluated to determine whether further inspection is appropriate.
42. My floor tile cracked following a slab crack. Is replacement required?
Tile materials are rigid and may crack if movement occurs in the surface beneath them.
In slab-on-grade construction, concrete slabs may experience natural shrinkage, minor settlement, or temperature-related movement over time. When a crack develops in the concrete slab, that movement can sometimes transfer through the flooring system and appear as a crack in the tile surface.
Tile installations are typically installed over rigid substrates. Because tile has very limited flexibility, even minor movement in the underlying structure may result in visible cracking.
When a tile crack appears directly above a slab crack, it may indicate that the cracking is related to natural slab movement rather than an installation defect.
In these situations, an inspection may be required to evaluate the condition and determine the most likely cause of the cracking.
If the crack is determined to be the result of natural slab movement or structural conditions, rather than improper installation of the tile system, the condition may not qualify as a warranty defect.
Each situation must be evaluated individually to determine whether corrective action is appropriate under the applicable warranty standards.
43. Why do I hear popping or creaking sounds in the attic or framing?
Wood framing materials naturally expand and contract in response to changes in temperature and humidity. As these materials adjust to environmental conditions, small movements may occur within the structural framing of the home.
These natural movements can sometimes produce sounds such as:
• popping
• creaking
• minor shifting noises
These sounds may occur in areas such as roof trusses, attic framing, wall framing, or other structural components.
Such noises are more noticeable during daily temperature changes, seasonal weather variations, or periods of higher humidity, when building materials expand or contract.
This type of movement is a normal characteristic of wood-framed residential construction and is widely recognized within the construction industry.
In most cases, these sounds are simply the result of materials adjusting to environmental conditions and do not indicate a structural problem.
If unusual or persistent structural concerns arise, the condition may be evaluated to determine whether further inspection is appropriate.
14. Interior Finish Performance
44. Why do cabinet doors sometimes become misaligned?
Cabinet doors may occasionally become slightly misaligned over time due to normal environmental and structural conditions within the home.
Factors that may contribute to minor cabinet alignment changes include:
• humidity changes that affect wood or composite cabinet materials
• minor building movement as the structure settles and adjusts
• normal wear or adjustment of cabinet hardware and hinges
Most modern cabinets are installed with adjustable hinge systems that allow small alignment corrections to be made without replacing any components.
Because cabinets are mounted to wall framing that may experience minor seasonal movement, small alignment changes can occur during normal occupancy.
In most cases, cabinet doors can be easily realigned by adjusting the hinge screws designed for this purpose.
Periodic adjustment of cabinet hardware is considered part of normal home maintenance and does not typically indicate a defect in cabinet installation or construction workmanship.
45. Why does grout change color over time?
Grout is a porous cement-based material that can absorb moisture and substances during normal use of tiled surfaces.
Over time, grout may gradually change color due to exposure to everyday household conditions such as:
• moisture from showers or cleaning
• cleaning products and detergents
• soap residue and mineral deposits
• normal foot traffic in tiled floor areas
Because grout is naturally absorbent, slight color variation or darkening may occur as the material interacts with moisture and cleaning agents.
These changes are commonly observed in residential bathrooms, kitchens, and other areas where tile surfaces are regularly exposed to water or cleaning products.
Color variation in grout over time is considered a normal characteristic of the material rather than a construction defect.
To help maintain grout appearance and performance, homeowners are encouraged to perform routine maintenance, including:
• periodic cleaning of grout joints
• applying grout sealer when appropriate
• avoiding harsh or abrasive cleaning products
Regular maintenance can help reduce staining and preserve the appearance of tiled surfaces.
46. Why are some rooms warmer or cooler than others?
Small temperature differences between rooms are common in residential homes and may occur due to several factors related to building design, airflow distribution, and environmental conditions.
Typical factors that may contribute to temperature variations between rooms include:
• differences in sun exposure on exterior walls or windows
• the layout and length of HVAC ductwork serving each room
• the location of the thermostat within the home
• natural airflow patterns inside the house
• opening and closing of interior doors
Rooms that receive more direct sunlight during the day may become warmer, while rooms located farther from the thermostat or supply ducts may experience slightly different airflow conditions.
Most residential HVAC systems operate using a single thermostat to regulate the temperature of the entire home, which means small variations in temperature between rooms can occur during normal operation.
Minor temperature differences are generally considered normal characteristics of residential HVAC systems.
Homeowners can help improve air circulation and temperature balance by:
• keeping supply vents and return vents unobstructed
• maintaining clean HVAC air filters
• keeping interior doors open when possible to promote airflow
These practices can help improve overall air distribution throughout the home.
Water Well and Septic System FAQs
47. How does a private water well system work?
A private water well system supplies water to the home from an underground aquifer.
The system typically includes:
• a drilled well casing
• a submersible pump
• a pressure tank
• electrical controls
• piping connecting the well to the home
When water is used inside the home, the pump activates to deliver groundwater from the aquifer to the plumbing system.
Water availability and quality depend on natural underground conditions, which are outside the control of the builder.
48. What does the well system warranty cover?
The builder warranty typically covers the proper installation of the well system and associated equipment.
This may include:
• installation of the well casing
• pump installation
• pressure tank installation
• piping connections to the home
Certain well equipment components may also be covered by manufacturer warranties.
The builder warranty generally does not guarantee water quality, mineral content, or long-term water yield, as these conditions depend on natural groundwater characteristics.
49. Why does my well water sometimes have odor or mineral taste?
Groundwater naturally contains minerals that may affect taste, odor, or appearance.
Common naturally occurring conditions may include:
• sulfur odor
• iron content
• mineral taste
• hardness in the water
These characteristics are related to local groundwater conditions rather than the installation of the well system.
Water treatment equipment may be used if homeowners wish to modify water quality.
50. How does a septic system work?
A septic system treats household wastewater onsite.
The system generally includes:
• a septic tank
• distribution piping
• a drain field (leach field)
Wastewater flows from the home into the septic tank, where solids settle and natural biological processes break down waste. The treated water then flows into the drain field where it is filtered through the soil.
Proper operation depends on balanced water usage and proper system maintenance.
51. What should not be flushed into a septic system?
Septic systems rely on natural biological processes and can be damaged by improper materials.
Items that should not be flushed or drained into a septic system include:
• wipes or disposable cleaning cloths
• paper towels
• grease or cooking oils
• harsh chemicals
• paint or solvents
• feminine hygiene products
These materials may cause blockages or disruption of the treatment process.
Proper use of the system is an important part of homeowner maintenance.
52. What maintenance does a septic system require?
Septic systems require periodic maintenance to operate properly.
Typical homeowner responsibilities may include:
• periodic septic tank pumping as recommended by local health authorities
• avoiding excessive water discharge into the system
• protecting the drain field area from heavy vehicles or construction
• preventing surface water from draining into the drain field
Failure to properly maintain the system may lead to operational issues.
Because septic system performance depends on proper use and maintenance, routine maintenance is considered a homeowner responsibility.
Final Guidance for Homeowners
Owning a home requires ongoing care and maintenance to preserve the performance and appearance of the property over time.
Many conditions described in this guide are the result of normal building behavior as materials adjust to environmental conditions such as temperature changes, humidity levels, and natural settlement.
Homeowners play an important role in maintaining the home by performing routine maintenance tasks, including:
• maintaining HVAC systems and replacing filters
• monitoring plumbing fixtures and addressing leaks promptly
• maintaining proper indoor humidity levels
• performing periodic cleaning and maintenance of finishes and fixtures
Proper operation of home systems and regular maintenance help ensure the long-term performance of the home and reduce the likelihood of preventable issues.
If homeowners have questions about a specific condition, they are encouraged to submit a warranty request through the builder warranty system so the situation can be reviewed and evaluated when appropriate.
Understanding the normal behavior of building materials and systems helps homeowners maintain realistic expectations and supports the long-term care of the home.